Respondus Lockdown Browser Information and Links
Respondus Lockdown Browser™ is a custom browser that locks down the testing environment within Blackboard. When students use Respondus Lockdown Browser they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into the exam until they submit it for grading.
System Requirements (as of Spring 2022)
Windows: 11, 10, & 8
Mac: MacOS 10.12+
iOS: 11.0+ (iPad only). Must have a compatible LMS integration.
Chromebook: latest version
Quick Links for Faculty
Quick Start Guide for Faculty: https://web.respondus.com/wp-content/uploads/2019/08/RLDB-QSG-Bb-Instructor.pdf
Video How To for Instructors (Blackboard): https://www.youtube.com/embed/4Ts2izBlkbo?rel=0&autoplay=1
Respondus Webinar Series: https://web.respondus.com/webinars/
Quick Links for Students
Video about Respondus for Students: https://web.respondus.com/lockdownbrowser-student-video/
Quick Start Guide for Students: https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf
Respondus Lockdown on iPad
iPad Instructions for Faculty: http://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/186/0/can-an-ipad-be-used-with-lockdown-browser
iPad Instructions for Students: http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/219/0/can-an-ipad-be-used-to-take-a-lockdown-browser-exam-instructions-for-students
Frequently Asked Questions
Q. I am trying to take a Respondus Test and it is asking me for a password?
A. Please check which browser you are using. If the test requires Respondus LockDown Browser, you must use that browser to access Blackboard to take your test. The Respondus LockDown Browser will enter the password for you.
Q. Can an iPad be used with LockDown Browser?
A. The iPad Edition of “LockDown Browser” (available from iTunes) enables a student to use an iPad to take exams that require LockDown Browser. However, the instructor must select the appropriate setting for each exam to permit students to use an iPad.
Technical Support
Technical support for Respondus Lockdown Browser is provided by Respondus and is available online using the following links
Knowledge Base: http://www.respondus.com/esupport/?_a=knowledgebase
Respondus eSupport: http://www.respondus.com/esupport/
Lockdown Browser Common Error Messages
Ox-AWS-xxx error message: https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/557/25/aws-999-unable-to-connect-to-respondus-server-aws
Connecting to Media Server error: https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/442/25/connecting-to-media-server-please-wait
Spinning Webcam Check: https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/570/25/spinning-wheel-during-webcam-check
Mac privacy settings: https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/536/25/macos-1014x-and-newer-camera-and-microphone-permissions
Mac Webcam not detected: https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/425/25/mac-webcam-not-detected